Widerrufsrecht & Rücksendung
Right of withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
Exercise of the right of withdrawal
To exercise your right of withdrawal, you must inform us:
Elias Awudu
Am Mühlenbach 2a
22115 Hamburg
Germany
Email: crustystripes@gmail.com
by means of a clear declaration (e.g. by email or post) of your decision.
You can use the model withdrawal form below for this, but this is not mandatory.
To meet the deadline, it is sufficient that you send the notification before the withdrawal period expires.
Return of goods
In the event of a withdrawal, the goods must be returned to us immediately and no later than fourteen (14) days after declaring the withdrawal.
👉 Important:
We do not provide a return label.
The direct costs of the return are to be borne by the customer.
Consequences of withdrawal
If you withdraw from this contract, we will refund all payments we have received from you, excluding delivery costs, immediately and no later than fourteen (14) days from the day on which your declaration of withdrawal was received by us.
For the repayment, we will use the same means of payment that you used in the original transaction.
We may refuse repayment until:
- we have received the goods back or
- you have provided proof that you have returned the goods
(whichever is the earlier date)
Customer obligations
You must return the goods within 14 days.
You bear the direct costs of the return.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary.